Refund Policy

Last updated: March 15, 2025

At LevelUp Ratings, we are committed to providing high-quality mobile gaming insights, reviews, and related digital content. We want you to be completely satisfied with your experience on our website. This Refund Policy outlines the terms under which we offer refunds for any purchases made on our platform.

1. Digital Products and Services

Our website primarily offers free access to game reviews, ratings, and editorial content. However, we may from time to time offer premium digital products, subscriptions, or services (e.g., ad-free experience, exclusive reports, or advanced game comparison tools). This policy applies to any such paid services or digital products.

2. Eligibility for Refunds

Due to the digital nature of our products and services, we generally do not offer refunds once access has been granted or the digital content has been delivered, unless the product is defective, not as described, or we have failed to provide the service. You may be eligible for a refund under the following circumstances:

• Non-Delivery: If you did not receive access to the purchased product or service due to a technical error on our part, you may request a full refund.
• Technical Issues: If the product or service is inaccessible due to persistent technical issues that we cannot resolve within a reasonable timeframe, you may be entitled to a refund.
• Misrepresentation: If the product or service significantly differs from its description on our website, you may request a refund.

3. Non-Refundable Items

We do not offer refunds for:

• Change of mind or personal preference.
• Purchases made where the digital content was successfully delivered and accessible.
• Requests made after 30 days from the date of purchase.
• Any free services or promotional items.

4. Requesting a Refund

To request a refund, you must contact our support team within 30 days of your purchase. Please provide your order number, the email address used for the purchase, and a detailed explanation of why you believe you are entitled to a refund. We will review your request and respond within 5-7 business days.

You can contact us via:

• Email: [email protected]
• Contact Form: https://reviewquestboard.com/contact

5. Refund Processing

If your refund request is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider (typically 5-10 business days). We will notify you via email once the refund has been processed.

6. Chargebacks

If you initiate a chargeback with your bank or credit card company before contacting us to resolve the issue, we may provide evidence of the delivered service to your payment provider. Please contact us first to avoid unnecessary chargeback fees and delays.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about our refund practices. Your continued use of the website after any changes constitutes acceptance of the new policy.

8. Contact Us

If you have any questions about our Refund Policy, please do not hesitate to contact us:

• Email: [email protected]
• Address: 60, Dhanush Society, Vikhroli, Hyderabad, 126088, India
• Phone: +261080853998